Job Description

Overview
The Product Delivery team plays a pivotal role in orchestrating seamless software and game releases together with ongoing support & maintenance of our diverse range of platforms, products, games, and software. This dedicated team also takes charge of customer support tickets, demonstrating a commitment to customer satisfaction. Their expertise extends to the management of bespoke software tailored for the efficient delivery of games and related content to both Staging and Production systems.

As an IT Software Engineer, you will be responsible for the planning, installation, configuration and monitoring of all production & staging environments. You will be required to deploy agile and scheduled software releases and changes to the environments. You will be required to on-board new customers.
In addition, you will also be responsible for incident prioritization, troubleshooting and resolution, providing solutions on all incidents while adhering to the high level of service our clients are accustomed to.
There will be an element of mentorship for junior engineers. There is also a requirement to be available for scheduled and emergency work outside of normal working hours.

Responsibilities

  • Ensure all Production and UAT environments are effectively monitored.
  • Contributing to improve the product & team through collaboration, Innovation, automation, and process improvements.
  • Ownership of technical projects by providing technical expertise, implementing efficient solutions, ensuring minimal risk and communicating all required information and key milestones to relevant stakeholders.
  • Provide mentorship and training to new engineers and new starters.
  • Plan software releases and configuration processes to ensure minimal risk and product downtime.
  • Creating and updating documentation for team processes and supported products.
  • Deploy all scheduled software releases and configuration changes taking every precaution to minimize risk and product downtime.
  • Analyse and understand logged incidents with a strong technical and commercial awareness to prioritise and respond effectively within agreed SLA targets.
  • Provide effective, efficient, and professional solutions to all customers’ queries or concerns.
  • Achieve key performance indicators and customer satisfaction metrics.
  • Provide support and deployment functions outside of normal working hours when required.

Qualifications
Essential:

  • Industry Experience or relevant qualification
  • SQL Microsoft Certified Solutions Expert (MCSE)
  • Azure [AZ-900] or other relevant cloud platform qualification

Desirable:

  • Experience automating build and/or release pipelines
  • Experience of deploying to gaming environments
  • Experience in customer service
  • Azure [AZ-104] or other relevant cloud platform qualification

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